IT Desktop Support Engineer

We’re looking to expand our local IT team in a fast changing and developing IT environment. This role will be based out of our New York office located in Midtown Manhattan working with the local IT team, Managed Service Providers and internal clients in a large open office environment.

Your Role in the Team:

In this role, the support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the deskside.

You'll cover one or more areas of expertise, assist with Upgrades & Fixes when required. The ideal candidate will have extensive knowledge of Citrix, Windows OS, Office365, Intune, Fidessa, Bloomberg, Cisco Telephony and some basic network knowledge.

Responsibilities:

• Cover a broad technology stack (desktop computer, virtual desktops, mobile devices as well as partly switches, networks, data center equipment)
• Support IT equipment in our conference rooms (e.g. video conferencing, presentations and audio equipment)
• IT-support for large investor conferences hosted off-site
• Troubleshooting and resolution of hardware, software, OS or network related issues
• Manage and resolve ad-hoc user requests
• System monitoring and user administration
• Perform administrative Tasks in IT Systems
• Work with vendors and other third parties on day-to-day basis
• Take ownership of smaller projects and deliverables
• Setting up new desks with IT equipment as well as supporting user/desk moves within the office
• Working on global projects in collaboration with third parties, our IT teams in Europe and our business stakeholders

Your experience:

• Bachelor’s degree preferred
• Good communication skills, ability to work under pressure and respond effectively to a demanding client base, meeting deadlines
• Client oriented, proactive in providing excellent customer service
• Highly motivated, structured, reliable and detailed
• Driven, with a hands-on attitude and flexible but strategic approach
• Willingness to travel as needed
• Ability to act as internal ‘help desk’ and provide immediate site support to users with technical issues
• Experience with
• Office 365 services required (MS Office, Intune, ExO)
• Virtual desktop environment (Citrix, VMWare)
• Windows Server, Group Policy, Active Directory and Microsoft Exchange
• Azure Cloud services preferred
• Advanced Microsoft Excel skills
• Experience in supporting users in a Broker/Dealer environment would be helpful

Who we are:

Berenberg Capital Markets LLC (BCM) is a New York based FINRA member broker-dealer, and wholly owned independent subsidiary of Joh. Berenberg, Gossler & Co. KG (Berenberg), one of Europe’s leading privately-owned banks, established in 1590. Together BCM and Berenberg cover over 1,000 European and US equities, with a 120+ person research department based out of London and NYC. Building on its strength and expertise across multiple industries, BCM continues to expand the breadth of Research, Sales, Trading, and Investment Banking services it offers, in order to assist its institutional and corporate clients’ access to the global equity markets. BCM adopts the same principles as its parent company and is committed to building long-term relationships with its clients based on high levels of accountability, responsibility, insight, vision, and expertise.

What We Offer:

We’re proud of our collaborative culture and our dedicated and highly ambitious team. While our offices are in Europe, the United Kingdom, and the United States, we maintain the atmosphere of collaboration with a close-knit company.

We offer a competitive total rewards package and are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as:

• 100% Company sponsored medical, dental, and vision insurance
• HSA options with company contribution
• FSA
• 25 Paid vacation and sick time as well as others leaves
• Company-paid life insurance
• Company-paid STD/LTD
• Paid parental leave
• 401(k) plan with company match
• Gym membership discounts
• Competitive base salary
• Training and development
• Employee Assistance Program
• Enrollment in voluntary benefits i.e. Pet insurance, Personal Excess Liability Insurance, Home and Auto Insurance, Critical Illness, Hospital Indemnity, Legal benefits
• Access to marketplace discounts i.e. movie tickets, airline tickets, fitness classes, airline discounts, hotel stays and more

Further information on our company background and mission can be found at: https://www.berenberg.de/en/about-us/

BCM provides Equal Employment Opportunities (EEO) to all employees and applicants without regard to their actual or perceived age, race, creed, religious belief, color, gender, sexual orientation, gender identity, partnership status, marital status, physical or mental disability, national origin, alienage or citizenship status, military or veteran status, genetic predisposition or carrier status, or engaging in protected activity (such as opposition to prohibited discrimination or participation in proceedings covered by the anti-discrimination statutes) or any other characteristic protected by applicable federal, state and local law. BCM complies with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary will vary based on role, education, level of experience, and expertise ranging between $80,000 to $105,000 dollars as a base salary with eligibility for a discretionary annual bonus plus comprehensive benefits package.