Junior UCC Engineer

Junior UCC Engineer London

Global Technology @ Berenberg

In an era where digitalisation and modern IT infrastructure is revolutionizing banking, we are shaping a technology-driven bank in which you as an IT professional will work closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications.

Our Technology department of around 300 employees works largely in an agile way using a Scrumban approach and covers areas such as Cloud Computing, Cybersecurity, Operations, Process and Governance, Software Development and Architecture. We are particularly proud to develop almost all of our applications in-house, which gives us unique flexibility and innovative strength.  Our tech stack includes modern technologies such as Java, Kotlin, TypeScript and Python, CI/CD pipelines, containers, Kubernetes as well as Azure Cloud, Azure SQL Database and Oracle Database with PL/SQL.

Your Role in the team:

 The Unified Communications team within Global Services Technology sees itself as consultants and providers for all voice and data communication internally and externally, as well as protectors of Berenberg’s global network environment. Our business model thrives on information and communication.

What will you do?:

• Day to day technical support and collaboration with other department.
• Implementation, development, and operation of existing and new UCC systems
• Developing technical solutions for our UCC infrastructure & services based on the expectations of our customers as well as the requirements of the business
• Focusing on high usability, cross-client collaboration, integrated security, and scalability
• Support and development of special solutions and events within Berenberg.
• Integration of technical solutions and processes to fulfil and support our regulatory requirements.
• Introduction of new solutions, development, integration, and training

Who we are looking for ?

• Comprehensive knowledge of current Cisco UCC solutions as well as the associated interfaces and protocols (SIP, RTP, RTPS, SIPS, voice and video codecs)
• Experience working with CUCM, IM&P, Jabber and Webex
• Knowledge and experience in MS Teams deployment and integration
• Good knowledge of SIP signalling trace & analyses, previous experience of carrier SIP trunking & globalised dial plan routing
• Knowledge of Cloud solution and tools (Webex, MS Teams, Zoom, BlueJeans) in market leading telecommunication and collaboration solutions as well as classical / line-based PBX systems (Mitel, Siemens, Avaya, Cisco)
• Exposure\knowledge of trading communication (IPC) is desirable.
• Experience with Voice Recording solutions\platforms (IMR and VFC)
• Experience\exposure to advanced LAN and WAN networking architectures, with a focus on voice and real-time services (routing, MPLS, VPLS, VoIP, security and encryption), and ready for the move from classic to modern Management of hybrid or multi-cloud services in an agile work environment
• Experience working with Cisco CTI\CRM solutions is desirable.
• Good documentation and system design/diagram skills
• Good analytical skills for capturing and implementing complex tasks
• Professional personal presentation, strong communicative and organisational competenci

What we offer you?

• Private pension plan - 10% of base salary contribution by Berenberg
• Generous 30 day holiday allowance
• Private Health Insurance
• Life Insurance scheme
• Flexible working hours
• Enhanced parental leave policies
• Employee Assistance Programme offering counselling sessions related to mental health, financial wellbeing and other topic

Apply online now to join our team – we look forward to receiving your application!

We are a leading European private bank, with over 430 years of experience and deep rooted history, but we are still shaping and heavily investing in our future. Our progress and evolution are driven by our people. We encourage them to try new approaches, voice their opinions and achieve success in their own way.

We provide opportunities for them to develop their talents, explore different career paths and achieve their full potential.

We’re an ambitious, forward-looking business, backed by centuries of tradition and built on innovation. You’ll find a culture that encourages people to think independently, act entrepreneurially and challenge the status quo. Together we collaborate to shape our business and fulfil our ambitious goals.

We welcome you to join us in our commitment to always do the right thing for our people, clients and our business – Our future is where you take us!

We will only accept applications submitted through our online application management system on the website.

Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create and inclusive working environment, where everyone can realise their full potential.

We’re committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process. Please contact us directly on recruitment@berenberg.com to discuss.