Receptionist - Office Services (FTC)

Reports to - Head of Office Services UK (based in our London office)

The role

This is a fantastic opportunity if you love working with people and providing great service to internal and external clients. You will act as an ambassador for Berenberg as first point of contact for clients and handle enquiries in a polite, helpful and friendly manner.

In this role you will be one of a team of three, supporting the client experience within Berenberg’s London office. The reception operates from 0730-1730 Monday to Friday. The three roles rotate on an 8.5-hour shift basis.

Responsibilities

• Answer, screen and redirect calls as necessary, in a professional manner

• Manage and oversee the booking of 30 meeting rooms

• Proactively track changes and update Outlook invites to facilitate a single source of requirements

• Manage the setup of client meetings and events including pre-event logistics, furniture changes, diary management, client registration, hospitality arrangements, IT requirements and, as relevant, ad hoc support e.g. additional housekeeping.

• Complete throughout the day meeting room checks e.g. ensure all furniture in position / all IT kit incl cabling and controls are present etc

• Complete VC requirements for meeting bookings (i.e. set calls up)

• Day to day liaison with Hospitality to ensure all catering requirements are captured and communicated to meet business requirements

• Process incoming and outgoing mail

• Oversee arrangements and liaise with external hirers of Berenberg space ensuring all requirements are captured and facilitated.

• Brief individuals on H&S and evacuation procedures.

• Set up, disable or undertake access control changes in line with agreed procedures.

• Prepare and code invoices

• Create and update standard operating procedures

• Assist with administrative overflow and projects as needed

• Provide support to the wider Operations Services (OS) teams as necessary

• Booking First Aid / Health and Safety Courses

Attributes

• Excellent customer Service Skills, with a client centric attitude

• Team Player

• Multitasking - able to manage a range of competing tasks and deadlines whilst maintaining a high standard of work

• Process and solution orientated

• Strong attention to detail

• Creative, critical thinker

• Extraction of data and associated analysis to identify trends and areas of process improvement

• Ability to remain calm and professional in pressured situations

• A flexible approach to working hours

Skills

• Willingness to learn

• Proactive

• Strong organisation skills

• Good working knowledge of Microsoft Outlook (capable of running 20+ calendars simultaneously) and Microsoft Excel (graphs / pivot table / formulae /VLOOK UP)

• Emergency First Aid at Work certification (or willingness to undergo training)

• Evacuation/Fire Marshal training (or willingness to undergo)

Experience

Prior customer service experience required within a corporate environment on a busy reception.

Why Join Us?

We have a strong reputation based on first-class performance, and although we have a long history, we remain entrepreneurial in our approach. A combination of the meritocratic culture and flat hierarchy enables talent to flourish and progress across the bank. Joining Berenberg means joining an organisation that will invest in the development of your career.

In addition to a competitive compensation package, we offer, amongst others, private medical cover, an attractive pension, a flexible benefits scheme, and a generous holiday entitlement of 30 days in addition to the bank holidays.

About Berenberg:

We are a leading European private bank, with over 430 years of experience and deep-rooted history, and with this heritage comes fantastic opportunities for bright and aspiring individuals. With its largest office in Hamburg, Germany, and with a strong presence in the financial centres of London, Frankfurt, and New York, we are one of Europe’s foremost privately-owned banks. 1500 employees carry the Bank’s long tradition of success into the future. Through our business divisions across the Investment Bank, Corporate Banking, Wealth, and Asset Management, we are able to offer a broad range of services into corporations, investment solutions and private individuals.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.